PLEASE DRIVE SLOWLY THROUGH THE VILLAGE
For general enquiries & further information on Group bookings, Birthdays, Retreats & other events please Contact Us:
My Happy Place UK.com
Green Lane Farm
PLEASE DRIVE SLOWLY THROUGH THE VILLAGE. SPEEDING WILL NOT BE TOLERATE. GUESTS WHO DO SO WILL BE ASKED TO LEAVE
Terms & Conditions
My Happy Place UK reserves the right to change this website, including prices, and terms and conditions, without notice. The word “tents” refers to any type of accommodation at the camp. The price includes rental of the tent and pitch, bed linen, pillow and duvet, use of the My Happy Place UK camp and grounds (where permitted), use of water, gas, car parking, and final clean check.
Not included are, among other things;
Washing of dishes, wood for the wood burner, charcoal for BBQ’s, emptying of bins and putting rubbish into the appropriate bins/recycling, sweeping of the floor, or mess confetti around the tent outside. If any of the bins being put out, sweeping, clearing the BBQ, and wood stove or washing up is not done My Happy Place UK will charge £32 to your honesty bill (or deducted from the security bond).
We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behavior, dangerous weather, or site conditions.)
All our financial transactions are handled by STRIPES’s secure server. We will not pass on or sell your details to any third parties.
To secure your booking a deposit of 35% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your visit start date. If the booking is made less than 8 weeks from the date of your stay the full price of the stay is required. Confirmation of the booking will be sent after the deposit, or full payment has been received.
If the balance is not paid by the due date My Happy Place UK reserves the right to re-let the tents and retain the deposit.
The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, an information pack including directions and on arrival the welcome pack provided within each tent, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider countryside, the facilities, and appropriate any clothing and footwear they require.
refundable security bond for adult only bookings of 4+ people
Guests and visitors agree to be considerate tenants and take good care of the tents and facilities during their stay. For many a break with us is focussed on relaxation and the natural nature of the camp and woodland. To ensure this we ask you to tread lightly on the landscape, without amplified music and be conscious of the needs of families with young children for relative quiet after dark and the noise curfew after 11 pm (chatting is fine, we’re not asking for total silence as we recognize many people are meeting family and friends after a long break apart and have lots to catch up on!)
We welcome diverse groups at My Happy Place UK we need to manage these groups to ensure there is no disturbance to others. Noise especially, even though good-natured it can have an adverse impact on other guests. We do have a noise curfew of 11 pm as many people come here to enjoy peace and quiet. In the countryside, noise travels very easily, ESPECIALLY AT NIGHT. We a have a policy of £50 bond per tent.
Admittance to the tents will only be permitted with the presentation of the bond
This bond will be identified on your booking separately from the sum paid for the accommodation and any extras. After departure, the full bond will be refunded, unless the company staff is called to the tent’s, due to excessive noise after 11 pm for unacceptable behavior at any time, at the time of any disturbance or the following day. The bond will also be retained if the tent is left in an unacceptable state, or a fire has been lit on the ground – other than in the designated campfire. (unacceptable state being defined as damage, or leaving the tent and surrounding area, in a state that means it cannot be turned around to an acceptable level on the day of departure for incoming guests and that in turn means within 2 person-hours, given camp staff levels and the other tents being prepared at camp, which would have the impact of delaying entry to a tent for incoming guests, missing facilities or equipment, or unacceptable visual impact such as staining, or having to move incoming guests to another tent).
In this instance, there will be a charge of the entire bond (for 1 tent booking, and between half and the entire bond for bookings of 2 tents or more). Should the bond be forfeit and there are night/s remaining of the stay, 2 x the original bond will be required in cash as leverage against further disruption for the remaining night/s. This does not replace the company’s’ sanction of terminating a guest's stay if they deem it necessary. If you are instructed to leave the camp and your stay is terminated the bond is lost in any instance.
The bond may also be lost in full or in part if malicious damage, occurs and/or exceptional litter around the tent such as confetti which takes an enormous amount of time to clear from both tents and fields.
Please inform us during your stay of any accidental damage, so we can identify it as not malicious and replace it for you. Please allow up to 7 days for the bond to be refunded.
For any booking made by staff on your behalf on the booking system, or any other way, that you have requested or agreed (and in coming to the camp it is deemed you had requested or agreed) it is deemed that in so doing and coming to the camp, you accept the terms and conditions.
Prices are not binding. My Happy Place UK reserves the right to modify prices. Any discounts and special offers cannot be used after a booking has been made.
changes to bookings
Please let us know as soon as possible. Where changes are possible and at our discretion, there will be an administration fee of £25. Changes must be made in writing by the person who made the booking.
You cannot change a booking 2 months or less prior to your arrival date
Under the current COVID restrictions, any new bookings made from 4th May 2020 for stays 1st July 20 to end of November 20 will be non-refundable as below but will have complete flexibility to move bookings at no charge for up to 18 months from the holiday start date and therefore not lose any money in case of changes to COVID restrictions. (only if a booking is moved to a more expensive time will any difference be due) As always, we strongly recommend bookings still get travel/cancellation insurance.
Any cancellation or reduction of booking is non-refundable (often we may have turned other bookings away due to your booking and depending on how close to the arrival date if a cancellation is made the tent would then remain empty). If the cancellation is made 12 weeks or more away from the arrival date monies are not refunded, we are more than happy for you to rearrange your booking to another time for an admin fee of £39 per booking. If you leave early from camp the days not taken are non-refundable. For clarity, if you reduce your booking any deposit or balance paid for the cancelled accommodation cannot be put against the remaining accommodation. If cancellation is more than 12 weeks from the arrival date, it may be able to be used as a credit for another future booking, subject to the terms described above, or you should claim it on your travel insurance.
Any cancellation or change must be confirmed in writing/email, by the person who made the booking.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss, etc.
Should we need to evacuate the camp for any reason, you must observe the instructions of the staff. In such an event you will get any nights missed as a credit to the value per night as the accommodation price divided by a number of nights booked plus 20%.
In the event, we are forced to close the camp (for instance due to very cold weather and frozen water pipes) and we are forced to cancel your holiday we shall inform you as soon as possible and rearrange your booking, for bookings paid in full, for a future stay at either of our camps. We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances include, but are not limited to, war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks, or such similar events, “Force Majeure”. We again recommend that you have adequate holiday insurance to cover this. Any rearranged bookings lower in value the difference is non-refundable. Any higher in value the difference if the new date is / unit is more in value than the original booking would be due 8 weeks before the new arrival date.
1st April 2020
if deferring a booking
This special notice is to clarify the terms and conditions in response to the COVID-19 pandemic, and closure of the camp as instructed by HM Government. It will remain as part of the terms and conditions indefinitely whilst this notice remains on the website as part of the terms and conditions. It will apply to any forced closure, or part closure of the camp, for whatever reason and being forced to cancel a booking.
We fully understand the inconvenience of your holiday being cancelled and having to wait such a long time to enjoy it. However, the impact on our business is that we are providing you with the equivalent of two holidays for the price of one. We have effectively become the insurers of last resort to everyone who has booked holidays with us. We do not insure guests' holidays. We have always paid for Business Interruption Insurance. As you may have read in the press, COVID-19 claims are excluded from this, and we are being denied cover. As part of deferring your booking to a new date (for any reason that we agree to rearrange a booking), we are therefore asking that you agree to the following additional terms and conditions:
That you take out holiday cancellation insurance as soon as practical so that your booking is covered.
That you agree that you are booking under our current T’s and C’s, (if there have been any changes to the terms and conditions between booking your original booking and rearranging your booking to new dates).
That the original booking has been paid in full. We can only defer bookings that have been paid to the full original booking amount. (As mentioned above if the new date has a higher price the difference will be due as a balance, i.e. 8 weeks before the arrival date, or immediately if the new arrival date is less than 8 weeks away from the booking was moved.)
Arrival and Departure times
Tents are generally ready by 4 pm so we ask for arrivals between 4 and 6.30 pm. Please advise us of your estimated arrival time. If you are likely to be later than 6.30 pm please let us know so we can arrange for your welcome pack and camp map to be left in the tea tent for you, as staff may not be in camp after this time. (please bear in mind it would mean in the instance of any unlikely issues arising after arrival would not be able to be resolved till the following morning.
Guests are requested to vacate their tents by 11 am on the day of departure and please ensure before doing so you clear the tent as required;
sweep through the tent,
remove all rubbish to the appropriate bins/recycling,
ensure no litter outside or around the tents, (this is vital to ensure safety to wildlife) PLEASE NO CONFETTI
clear the wood stove and bbq (please do not throw ash into the countryside put in the metal buckets provided and staff will remove)
Please return equipment to the utility shed and/or if in a group of more than 1 tent – please return equipment to the correct tent The next guests will really appreciate it.
Your visit to the campsite and wider countryside
Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from company staff you will be held responsible for the cost of repair or replacement of that item. The company cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions, or any other event outside the control of the company. (For clarity, this includes guests parking their cars and driving throughout the site, entirely at their own risk).
Our aim is to keep car use to a minimum and ensure we have emergency access, people don’t see cars from their tents and children can roam free relatively safely. We ask that you walk about the camp except for loading and unloading on arrival and departure and park in the car park provided. (With the exception of any persons with limited mobility that need close access to the tent from a vehicle, please let us know in advance if you think you will need clear access as not all tents are near vehicle tracks). We don’t allow campervans at camp with people staying in them overnight as we don’t have facilities for this. We also ask you to share transport whenever you can to come here
This bit is REALLY important. We want you to have a good time (so we are now going to try and put you off coming!) however we want to ensure if you do come it is with realistic expectations and you are prepared. This will ensure that you don’t arrive and get upset at the camp (and we don’t get upset that you weren’t happy) and you spend your money on experiences more suited to your tastes.
Please be aware that whilst “glamping” is posh camping, it is still camping, which means it is not a hotel, you are outside, close to nature, with little or no insulation. It’s the countryside – In Britain, which means, insects, cold periods, mud and rain. You won’t find WiFi in the fields but we promise you’ll find a better connection. This is 100% no-frills escape from most electronica. We’re not a proper resort by a long shot, we’re just connecting people to the simple pleasure of simpler times. It’s the way we like it, and it’s not for everyone. If this is a problem then our camp is probably not for you.
My Happy Place UK is a self-catering experience so there are no staff present all the time, Depending on when you arrive you may have to find your own way to your tent. There are no public rights of way through the camp so the general public is not allowed into the camp, the only people you should see are other campers or staff. The tents are not lockable we do advise guests not to leave valuables unattended inside.
The camp is manned at all times if you need anything, or have any queries, please ask, during COVID please phone the number on the website to avoid contact if required. Particularly important if you are likely to arrive on your first evening later than 6.30 pm please let us know so we can arrange for your welcome pack to be left in the reception area for you.
Please be aware, there is barely any electricity at camp.
Most guests appreciate and enjoy this opportunity to escape “electronica” however this does mean extremely limited lighting and the tents can be dark after sunset or on dark cloudy days. This also means solar lighting is not effective.
My Happy Place UK is a campsite in a natural environment. In working to preserve and enhance the countryside and it’s biodiversity and create a sense of freedom which is part of the charm, there are natural hazards, such as ponds, tree roots, poisonous plants, and extremely limited lighting after dark and depending upon weather conditions, cold, wet and slippery surfaces.
Camping in Britain can mean dramatic variance in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the camp, such as exceptional cold and snow, where existing and/or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak. Also because of the nature of the camp and its location, there is no access for guests to use electricity in the tents
Wildlife and Insects
The countryside in which the camp is situated in habitat to fauna and as such other than grey squirrels, we do not control animals or insects. Thus depending upon the time of year certain creatures such as wasps, field mice and spiders may enter the tents.
If you have a young toddler who crawls we recommend you bring a “crawl mat” for them in the tent or accept that it is natural woodland earth and they may/will get muddy or dirty hands and knees and will probably need lots of showers and baths.
By booking and coming to My Happy Place UK you agree to be responsible for your children and any dependants of children you are in charge of and your own welfare. You agree to take all reasonable precautions against personal injury, injury to others and damage to the countryside, facilities and tents, such as regarding litter, fire, noise after 11 pm. Anything you bring to the campsite or wider woodland and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp and wider area at your own risk, e.g. the communal campfire and BBQ's. The Company accepts no responsibility from any loss or injury arising from being in the campsite or wider area. By booking and acknowledging these Terms and Conditions, you are aware of the risks, hazards and dangers of personal injury in entering the campsite and paddocks. (For example, the countryside contains deadly poisonous mushrooms, toadstools, and fungi.)
Please do NOT SMOKE IN THE TENTS, do not bbq in the tents, do not light/keep any fireworks in the tents, do not use any apparatus to cook inside other than the Outbacker Stove provideded. Our tents are fire retardent but you must be vigilent at all times. Each tent has a fire blanket inside it, please familiarise yourself with its position upon arrival. Please place your own bbq's on the stone slabs that we provide. We do not wish to damage the land
If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by telephone on 07846 111215 between 9 am-6 pm, or send us an email using the contact form
Health and Safety
We want you to have an enjoyable experience. On arrival, you will be given a “your safety matters” booklet, regarding certain risks such as fire and your safety. We ask you to read it.